Perhaps the easiest approach to troubleshooting the
disk is to try
the disk on two or three different computers. If it works on some
other computer then that means there is a good chance that you can
eventually get it to work on your preferred computer.
Also if it works on a
different computer, I recommend you just copy the files from there to a USB drive and
transfer them back to your target computer and play them from there.
Note: if you are trying to access the files from your hard drive, you
will probably have to adjust your computer's security settings to allow
"active content." See below for more information.
As a matter of fact, I recommend even if the disk works on your computer
that you go ahead and copy the files to your local hard drive and access
them from there and put away the disk for safekeeping later on. If
you have several computers in your house, I give you permission to put
the files on all of them and your work computer too.
If you can get the disk to work, but would like it to work
faster-- copying the files to your hard drive will speed up your access
since your hard drive is much faster than your disk drive.
Anyway, what normally happens is people put in the disk and their
internet browser opens up and accesses the index.htm file on the root of
the disk. The disk is basically one big website stored on plastic
and so you use your browser to access it. If it doesn't open up
automatically, try navigating to the root of the disk and double
clicking on the "index" (or index.htm) file. Note: If your computer asks
for permission to run "active content," -- that is a good thing --
give it permission. Your computer isn't used to running websites
from the disk drive so it is asking you "What's up?"
Next, check your security settings.
disk from working on their system. Look for any dialog boxes at the top
of your browser window that ask if you want to give this "page/program"
permission and click "yes."
<<I have updated everything and still cannot play the disk. I am
using all the latest software and all my systems are updated with
the latest. I can open individual files from the individual file
folders but not the web page display that should let me point and
click the various pages in the site.>>
The fact that the disk opens at all indicates to me that it
might be a security / permissions issue that is
preventing "active content" from being accessed from
Try this: In Internet Explorer, click on Tools, then on
Internet Options, then on the Advanced tab. Scroll down to the
Security settings and enable the option to "Allow active content
from disks to run on My Computer". If your
operating system or web browser is different, just do an
internet search for instructions on how to run active content
from a disk.
Sometimes there is an
issue with “codecs.”
Your media player uses “compression / decompression” software to handle
It can often “go get” the correct file from the internet on its own, (it
can update its "codec" for .wmv files). This is a very normal thing and
can be done automatically for you via the internet.
Open up Media Player (Microsoft) and can click on "Tools" and then
choose "OPTIONS" then choose the PLAYER tab. One the "player" window
look to see the "Download codecs automatically" check box and make sure
it is checked.
Then connect to the internet.
Then try to play the disk. If you have an older codec, Media
Player goes to the internet to download an updated codec so your
computer will be able to play the latest files.
A student writes:
"Yeah! I finally got it. I had to change it to "read all files." Thanks!"
Support for Apple
I believe if you
download Adobe's "Flash" player it will probably solve any video
Also see item number 4 at: http://helpx.adobe.com/flash-player.html
That should "do it" but if you still have problems, see:
Other possible issue:
Sometimes it could be
that it is your computer's security settings are preventing the disk
from showing up. Some of the pages have
for any "warning" boxes that show up at the top of your browser window
and click "allow." I think the important
thing is to find out if it is the disk, or if it is the computer that is
not letting the lessons show up.
In a message dated 3/29/2007 10:51:22 A.M. Pacific Daylight
Time, Dana writes:
recently ordered and received the disk. I
was expecting to be able to use it like asl.ms to read
fingerspelling at different speeds, but I can't seem to make
it work. I ordered the disk because my office computer is
blocked from visiting the asl.ms website anymore because of
the video streaming and my home computer is way to slow.
Are there any instructions for using the disk, which files to
access for what, etc.?
Thanks for contacting me.
Let's try a couple things, okay? There is a strong chance that it is
your security settings that is causing the problem.
"Windows" operating systems don't like to let "active content" run
from CDs so you have to give them permission.
In Internet Explorer, on the Tools menu, click Internet Options. On
the Advanced tab, scroll down to the Security section of the list.
Select the "Allow active content from CDs to run on My
check box, and then click OK. See below:
Now, if that doesn't work, or even if it does, I suggest you right
click on the disk icon listed in "My Computer" and choose "explore."
Then copy the contents of the disk to a folder on your hard drive.
Then open that folder and click on "index" or "index.htm" and see
if you can get it to run from your hard drive without using the
In either case, let me know how it goes.
If you are using a
Microsoft Window's based computer and if you haven't already done so,
please use Microsoft's free and (relatively) easy update process. You
should do this for no other reason than just to make your computer run
better and be safer from hackers. You can update your
operating system (Windows versions) by going to this address:
and use the update function to make sure you have all the latest service
packs and patches including the most recent version of Internet
Next, make sure you
have a good "media player." Download the latest version of
Microsoft's "Windows Media Player." Don't worry, the process is
relatively simple. Just go to: http://microsoft.com/windows/mediaplayer
Note: even if you weren't having problems with your disks it is generally
a good idea to do the above "updating" if for no other reason
than to help avoid viruses, worms, and trojans.
Macintosh (Apple) compatibility:
Some macs can run the disks directly, some can't. In your
circumstance I recommend we try opening the disks on a PC compatible
computer and then copying them to a USB thumb drive. The disks are a
few hundred MB each, so depending on the capacity of your thumb
drive you might have to make a few trips between computers. Or if
you have a high capacity thumb drive you can just use the disks from
the thumb drive wherever you go on whatever computer you happen to
Using the thumb drive, copy the disks to individual folders your Mac
and then open the "index" file at the root of each disk folder to
"start" the disk interface. At that point they should behave like web
pages. If after you copy the disks to your local computer and you open
the files and click on the "video" (quiz) link suppose the video
doesn't play--it is likely due to your computer wanting to know what
program to use to play the videos. You might need to associate the .wmv
(video) files with "MediaPlayer" from Microsoft. It might be easy,
or you might need to go to http://www.microsoft.com/windows/windowsmedia/download/ and
get the version of -MediaPlayer that fits your operating system.